Delivery Information

Post & Packing charges

UK Delivery
Delivery is charged at a flat rate of £2.75 for all orders and relate to UK Mainland including Isle of Man, Isles of Scilly, Western Islands, Shetlands, Jersey, Guernsey and Northern Ireland.

Special Delivery
Royal Mail Special Delivery £7.50 is usually sent out the next working day.

International orders
Payment for international orders is by credit/debit card only. Delivery charges outside UK are calculated by Weight.

Delivery
All orders are sent by Royal Mail or a courier service. Customers who require delivery for a certain date should phone to ensure it is possible, we are usually able to meet most dates. If a delivery date is not specified at the time of ordering we cannot guarantee delivery for that date. We cannot be held responsible for delays caused by the carrier. Parcels that are returned because no one was available to take them will be re-despatched as soon as they are returned to us. We cannot be held responsible for parcels that go missing in these circumstances, it is the customers responsibility to ensure that there is someone available to take delivery.

Despatch
Goods are despatched as soon as possible. Generally, please allow 5-7 days but can be longer if items are out of stock. Embroidered Personalised items take 7-10 days. Items needed for certain date must be specifically requested at the time of ordering. Despatch by special delivery is available on payment of the appropriate charge, please contact us for details.

Returns
Goods damaged in transit or that are unsuitable should be returned immediately for a replacement or refund. Goods must be returned in saleable condition and in their original packaging. Personalised items are not returnable. P&P charges are not refundable. Post to: Country Heart, Contacio, Leys Hill, Walford, ROSS-ON-WYE, Herefordshire HR9 5QU United Kingdom

Lost Items
We will do everything possible to assist the customer in tracking items lost in transit and if untraceable and accepted lost by the carrier we will replace the goods.

e-mail: post@countryheart.co.uk

Tel 01600 890207