Post & Packing charges

UK Delivery Delivery is charged at a flat rate of £3.95 for all orders and relate to UK Mainland including Isle of Man, Isles of Scilly, Western Islands, Shetlands, Jersey, Guernsey and Northern Ireland.

International orders Payment for international orders is by credit/debit card only. Shipping is charged by weight. All orders must be signed for. Delivery charges outside UK of £8.95 relate to 500gms, the weight of your goods plus the packaging. We will total the weights of each order and adjust the postage as follows. 250gms £6.95 500gms £8.95 1 Kilo £12.87 2 Kilo £21.49

Delivery All orders are sent by Recorded delivery or a courier service and require a signature. Customers who request an unsigned for delivery do so at their own risk. Customers who require delivery for a certain date should phone to ensure it is possible, we are usually able to meet most dates. If a delivery date is not specified at the time of ordering we cannot guarantee delivery for that date. We cannot be held responsible for delays caused by the carrier. Parcels that are returned because no one was available to sign will be re-despatched as soon as they are returned to us. We cannot be held responsible for parcels that go missing in these circumstances, it is the customers responsibility to ensure that there is someone available to sign for deliveries.

Despatch Goods are despatched as soon as possible. Generally, please allow 5-7 days but can be longer if items are out of stock. Embroidered Personalised items take 7-10 days. Items needed for certain date must be specifically requested at the time of ordering. Despatch by special delivery is available on payment of the appropriate charge, please contact us for details.

Returns Goods damaged in transit or that are unsuitable should be returned immediately for a replacement or refund. Goods must be returned in saleable condition and in their original packaging. Personalised items are not returnable. P&P charges are not refundable. Post to: Country Heart, Plum Tree Cottage, Lower Soudley, Cinderford, Gloucestershire, GL14 2UB United Kingdom

Lost Items We will do everything possible to assist the customer in tracking items lost in transit and if untraceable and accepted lost by the carrier we will replace the goods. This condition does not apply to customers who have requested unsigned for deliveries.

Send mail to post@countryheart.co.uk with questions or comments about this web site. Or write to Country Heart, Plum Tree Cottage, Lower Soudley, Cinderford, Gloucestershire, GL14 2UB United Kingdom Tel 01594 825551 Copyright © 2000 - 2010 Country Heart