Post & Packing charges
Delivery is charged at a flat rate of £3.95 for all orders
and relate to UK Mainland including Isle of Man, Isles of Scilly, Western Islands,
Shetlands, Jersey, Guernsey and Northern Ireland.
Payment for international orders is by credit/debit card only. All
orders must be signed for. Delivery charges outside UK are £9.95.
If you want us to calculate your shipping charge for very heavy items
before you order e-mail us with your order details. We will calculate
it for you.
All orders are sent by Royal Mail or a courier service. Customers who
require delivery for a certain date should phone to ensure it is possible,
we are usually able to meet most dates. If a delivery date is not specified
at the time of ordering we cannot guarantee delivery for that date. We
cannot be held responsible for delays caused by the carrier. Parcels that
are returned because no one was available to take them will be re-despatched
as soon as they are returned to us. We cannot be held responsible for
parcels that go missing in these circumstances, it is the customers responsibility
to ensure that there is someone available to take delivery.
Goods are despatched as
soon as possible. Generally, please allow 5-7 days but can be longer if items
are out of stock. Embroidered Personalised items take 7-10 days. Items needed
for certain date must be specifically requested at the time of ordering. Despatch
by special delivery is available on payment of the appropriate charge, please
contact us for details.
Goods damaged in transit
or that are unsuitable should be returned immediately for a replacement or refund.
Goods must be returned in saleable condition and in their original packaging.
Personalised items are not returnable. P&P charges are not refundable. Post to:
Country Heart, Plum Tree Cottage, Lower Soudley, Cinderford, Gloucestershire,
GL14 2UB United Kingdom
We will do everything possible to assist the customer in tracking
items lost in transit and if untraceable and accepted lost by the carrier
we will replace the goods.
|Send mail to email@example.com with questions or comments
about this web site. Or write to Country Heart, Plum Tree Cottage, Lower Soudley,
Cinderford, Gloucestershire, GL14 2UB United Kingdom Tel 01594 825551
Copyright © 2000 - 2013 Country Heart
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