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Q: How do I buy from Country
Heart?
A: 1. Browse the products and click  icon. 2.
Fill in your contact details. 3. Fill
in your payment details. 4. You will
get an online order confirmation. 5.
We will download and process your order. 6.
We will despatch your goods soon possible.
Q: How soon will my order
arrive? A: As long as the item is in stock your order will be despatched
within a few days. Personalised embroidered orders take between 7-10 days. If
you are unsure if your order will arrive in time for a certain date please check
before ordering. Q: Do you accept
credit cards?
A: Yes. We accept Maestro, Mastercard, Delta/Visa Debit, Visa
Electron and Visa. If you prefer you can send your order in by post and
pay by cheque or postal order.
Q:
Who will deliver the order? A: Currently, we use Royal Mail Recorded delivery or a carrier
service. These services require a signature. Customers who request an unsigned
for delivery do so at their own risk. Q:
What are your delivery charges? A: Whatever the size of your order our delivery charges are
£3.95 this relates to UK Mainland including Isle of Man, Isles of Scilly, Western
Islands, Shetlands, Jersey, Guernsey and Northern Ireland. Q:
Do you accept orders World wide?
A: Yes. Delivery charges outside UK are £9.95.
Q: I have been charged International
shipping but I live in the UK.
A: People who live in JERSEY, GUERNSEY and Isle of Man please
choose the United Kingdom for Country at the checkout.
Q:
I have placed an order but the shopping basket remains empty. A: Customers need to have cookies activated on their web browser
to be able to order from our site. Cookies are usually enabled on all web browsers.
In Internet Explorer go to Tools at the top, then select Internet Options,
then click on the Privacy tab at the top you will now see a sliding scale
move this to just below centre, it should read medium then click OK. Or
if your firewall is set on high Block all cookies then switch that to Medium
prompt me each time or NONE: Allow cookies (recommended)
Q: Is your
site secured?
A: Yes. We are using 128bit Secure Socket Layer (SSL) using
the internationally trusted Comodo Certificate.
The SSL technology locks all information passed from the customer's computer
and Country Heart in a encrypted form, making it the safest way to send
information over the internet.
We use Sage Pay with Comodo certificates to provide a better and safer online
environment and take all necessary measures to protect information given
to us. So our customers can feel completely protected from unauthorised
users.
Q: What if I don't like my purchase?
A: We want you to love your Country Heart purchase, if you are
not happy for any reason please let us know within a few days and return the goods
to us, unused, and in the original packaging for a replacement or refund. Postage
and packing charges are not refundable. Q:
My credit card has been refused with a pop-up saying "The Selected Credit
Card Type does not match the Credit Card Number"
A: This happens to Visa Debit cards if you select "Visa
Credit Card " payment method and not "Delta/Visa Debit"
payment method. If your Debit card is a Delta or Visa Debit fill in your
payment details and where it asks for "Please select a payment method"
click on "Delta / Visa Debit".
Q: I am getting INVALID 5055 error! At the checkout.
A: For Republic of Ireland who don’t have a post code try using
‘EIRE’ in the postcode Field. All fields marked with a pencil are required
to filled in before you can proceed with your order.
Q: I am getting INVALID 3078 error! At the checkout.
A: This is the Customer email field. Make sure you have your
correct email address in this field with no spaces. All fields marked
with a pencil are required to filled in before you can proceed with your
order.
Q: I am getting INVALID 5056 error! At the checkout.
A: This is the Customer FAX field. You do not have to fill this
Field in DO NOT PUT N/A. Only fields marked with a pencil are required
to filled in before you can proceed with your order.
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