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Q: How do I buy from Country Heart?
A: 1. Browse the products and click  icon.
2. Fill in your contact details.
3. Fill in your payment details.
4. You will get an online order confirmation.
5. We will download and process your order.
6. We will despatch your goods soon possible.
Q: How soon will my order arrive?
A: As long as the item is in stock your order will be despatched
within a few days. Personalised embroidered orders take between 7-10 days.
If you are unsure if your order will arrive in time for a certain date
please check before ordering.
Q: Do you accept credit cards?
A: Yes. We accept American Express, Maestro, Mastercard, Solo,
Switch, Visa, Visa Electron and Visa / Delta Debit. Credit/debit card
payments are not processed until your order is despatched. If you prefer
you can send your order in by post and pay by cheque or postal order.
Q: Who will deliver the order?
A: Currently, we use Royal Mail Recorded delivery or a carrier
service. These services require a signature. Customers who request an
unsigned for delivery do so at their own risk.
Q: What are your delivery charges?
A: Whatever the size of your order our delivery charges are
£3.95 this relates to UK Mainland including Isle of Man, Isles of Scilly,
Western Islands, Shetlands, Jersey, Guernsey and Northern Ireland.
Q: Do you accept orders World wide?
A: Yes. Delivery charges outside UK of £8.37 relate to
500gms, the weight of your goods plus the packaging. We will total the
weights of each order and adjust the postage as follows.
250gms £6.95
500gms £8.95
1 Kilo £12.87
2 Kilo £21.49
If you want us to calculate your shipping charge before you order e-mail
us with your order details. We will calculate it for you.
Q: I have placed an order but the shopping
basket remains empty.
A: Customers need to have cookies activated on their web browser
to be able to order from our site. Cookies are usually enabled on all
web browsers.
In Internet Explorer go to Tools at the top, then select Internet Options,
then click on the Privacy tab at the top you will now see a sliding
scale move this to just below centre, it should read medium then
click OK.
Or if your firewall is set on high
Block all cookies then switch that to Medium prompt me each time or NONE:
Allow cookies (recommended)
Q: Is your site secured?
A: Yes. We are using 128bit Secure Socket Layer (SSL) using
the internationally trusted Comodo Certificate.
The SSL technology locks all information passed from the customer's computer
and Country Heart in a encrypted form, making it the safest way to send
information over the internet.
We work with Ezimerchant and Comodo certificates to provide a better and
safer online environment and take all necessary measures to protect information
given to us. So our customers can feel completely protected from unauthorised
users.
Q: What if I don't like my purchase?
A: We want you to love your Country Heart purchase, if you are
not happy for any reason please let us know within a few days and return
the goods to us, unused, and in the original packaging for a replacement
or refund. Postage and packing charges are not refundable.
Q: My credit card has been refused with
a pop-up saying "The Selected Credit Card Type does not match the
Credit Card Number"
A: This happens to Visa Debit cards if you select "Visa
Credit Card " payment method and not "Delta/Visa Debit"
payment method. If your Debit card is a Delta or Visa Debit fill in your
payment details and where it asks for "Please select a payment method"
click on "Delta / Visa Debit".
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