Terms & Conditions
Post: Country Heart, Plum Tree
Cottage, Lower Soudley, Cinderford, Gloucestershire, GL14 2UB United Kingdom
Tel: 01594 825551
Payment must be made prior to despatch.
Payment can be made by Credit/Debit card, cheque or postal order. Cheques
should be made payable to Country Heart. Cheques need to be cleared before
despatch this may take approx 1 week. Credit/Debit card payments online
are processed in real time.
Care is taken in the illustration and description of goods. Exact
colour matches cannot be guaranteed and variations may occur in size and
materials due to the hand made nature of the goods. We reserve the right
to substitute materials/goods with similar where necessary, substitutions
will always be as close as possible to the original and of equal or greater
When an order confirmation is received, this indicates that we have
received your order. It does not indicate that a contract exists between
us. We will indicate acceptance of your order, and hence a contract between
us, when payment has been authorised. If, after receiving your order there
is any reason why we cannot fulfil it, we will notify you immediately.
We reserve the right to increase prices without notice but not after
an order has been accepted.
Goods are despatched as soon as possible. Generally, please allow
5-7 days. Personalised items take 7-10 days. Items needed for certain
date must be specifically requested at the time of ordering. Despatch
by special delivery is available on payment of the appropriate charge.
All deliveries require a signature, customers who request an unsigned
for delivery do so at their own risk. Customers who require delivery for
a certain date should phone to ensure it is possible, we are usually able
to meet most dates. If a delivery date is not specified at the time of
ordering we cannot guarantee delivery for that date. We cannot be held
responsible for delays caused by the carrier. Parcels that are returned
because no one was available to sign will be re-despatched as soon as
they are returned to us. We cannot be held responsible for parcels that
go missing in these circumstances, it is the customers responsibility
to ensure that there is someone available to sign for deliveries.
Goods damaged in transit or that are unsuitable should be returned
immediately for a replacement or refund. Goods must be returned in saleable
condition and in their original packaging. Personalised items are not
returnable. P&P charges are not refundable.
Post to: Country Heart, Plum Tree Cottage, Lower Soudley, Cinderford,
Gloucestershire, GL14 2UB United Kingdom
We will do everything possible to assist the customer in tracking items
lost in transit and if untraceable and accepted lost by the carrier we
will replace the goods. This condition does not apply to customers who
have requested unsigned for deliveries.
Errors on personalised items. Errors on our part will be corrected free
of charge and P&P will be refunded where applicable. Errors on the customer's
part will incur a small fee of £5 per correction. Goods with errors must
Delivery charges of £3.95 relate to UK Mainland including Isle of Man,
Isles of Scilly, Western Islands, Shetlands, Jersey, Guernsey and Northern
Payment for international orders is by credit/debit card only. All
orders must be signed for. Delivery charges outside UK are £9.95.
If you want us to calculate your shipping charge for very heavy items
before you order e-mail us with your order details. We will calculate
it for you.
At Country Heart we want to ensure that
all our valued customers can shop with us in complete confidence. We take
great care in securing our website and make every effort to safe guard
our customer's information. Our website uses 128-bit Encryption Secured
Socket Layer (SSL) providing safe and secure online shopping. The SSL
technology locks all information passed from the customer's computer and
Country Heart in a encrypted form, making it the safest way to send information
over the internet. Secured Server and Transaction Technology provided
by: Ezimerchant and Comodo Certificates.
Customers need to have cookies activated on their web browser to be
able to order from our site. Cookies are usually enabled on all web browsers.
If you turn off cookies, you will be unable to place orders or benefit
Links to Other Sites
The indication of links to other sites is offered as a convenience
for the user. In no case can Country Heart assume any guarantee as regards
the contents of these sites, nor shall it incur any liability whatsoever
in the event that a user has any complaints regarding these sites.
All content included on the website, such as products, text, graphics,
logos, button icons, images, is the property of countryheart.co.uk
|Send mail to firstname.lastname@example.org with questions
or comments about this web site. Country Heart, Plum Tree Cottage, Lower Soudley,
Cinderford, Gloucestershire, GL14 2UB United Kingdom Tel 01594 825551
Copyright © 2000 - 2012 Country Heart
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