Goods damaged in transit or that are unsuitable should be returned immediately for a replacement or refund. Goods must be returned in saleable condition and in their original packaging. Personalised items are not returnable. P&P charges are not refundable. Post to: Country Heart, Leyton House, Leys Hill, Walford, ROSS-ON-WYE, Herefordshire HR9 5QU United Kingdom
We will do everything possible to assist the customer in tracking items lost in transit and if untraceable and accepted lost by the carrier we will replace the goods. This condition does not apply to customers who have requested unsigned for deliveries.